Excited about your order and want to let us know? Do you have an issue with your order that you need assistance with? Do you want to place an order, but you’re just not sure?
SuperJeweler.com is here to help you in any way possible to make your shopping experience as smooth and easy as it can be! There are many ways to get in touch with us, even with time differences and busy schedules.
Okay, maybe you can’t reach customer service by tin can, but there are plenty of other options. One way to reach us is to simply open up a chat window on our website and begin typing. A customer service representative will be right there to assist you. It’s a way to speak with someone in real time without having to pick up the phone. Chat is also great if you speak a language other than English. You can type in your own language, and it will translate it for both you and the customer service agent. A representative is available to chat with you from 9 a.m. to 6 p.m., EST, Monday through Friday.
Some people like to solve a situation immediately and prefer a more direct approach. We have representatives answering the telephone each weekday from 9 a.m. to 6 p.m., EST. Whether you have a question about an item you’re considering purchasing or a concern about an order that’s already been placed, we have people who are here to help!
If you’re located in the United States, you can call toll free, 1-877-88-0175.
United Kingdom: +44-20-3318-0876 or (020) 3318-0876
Australia: +61-28-015-5014 or (028) 015-5014
New Zealand: +64-09-889-8895 or (09) 889-8895
If you live in a country other than those listed above, you can call: +1-212-738-9494
On-the-go people sometimes find it difficult to make the time to call and speak to customer service personally. For those people emailing may be a better way to communicate, and we have options for that as well. Just email us at sales@superjeweler.com and someone will get back to you as soon as possible. We answer emails all day, starting at 9 a.m. right up to closing time at 6 p.m., EST. That way you can send an email at the time that works best for you. Time differences also make emailing an easier means of communication to help avoid the phone-tag that can sometimes happen.
We’re also on various social media platforms such as Facebook, Instagram, Twitter, and Pinterest. You can share pictures of your purchases (or maybe send a little hint about your next birthday gift)! We do a monthly giveaway for diamond stud earrings on Facebook each month. You can also enter to win daily giveaways on our Facebook page. Social media is a great way for us to connect with our customers, not to mention a great way for you to provide feedback about your experience. We love hearing from you!
Whatever way you choose to communicate, SuperJeweler.com is here to help. From our “Contact Us” page, you can reach us in any of the ways listed above. So go ahead and give us shout – we can’t wait to hear from you!
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